Frequently Asked Questions
Did my order ship?
Do you sell wholesale? Offer blind drop shipping?
We send an e-mail when your order ships with tracking info. Click here to check your order status.
How do I cancel an order?
Send an e-mail to firstname.lastname@example.org with your order number to request a cancellation. As long as an order has not shipped, it can be cancelled for a full refund.
Not sure what parts you need to start kegging? Send us an e-mail explaining what you are building, we would be happy to put a parts list together for you. If you already have a full shopping cart of what you think you need, we can view your cart if you have an account created on our site, just let us know the e-mail address on the account.
Are the grains in kits already crushed?
Yes, all extract kits have pre-crushed grains, and come with a grain steeping bag (except partial-mash kits). You can request whole grains in the comments section during checkout if you would like.
When will you have the Wyeast strain I need in stock?
Maintaining fresh inventory of every Wyeast strain is difficult, we try our best. If you plan ahead, Wyeast can be pre-ordered (at a discounted price) using this product: Wyeast Pre-Order
Sorry, we do not sell wholesale, nor offer pricing better than what is online. Drop-shipping can be done, but we will not remove our branding from the shipment. Please note we do not sell our homebrewing starter kit to resellers.
1700 Lamers Dr.
Little Chute, WI 54140
For customers in the area who would like to pickup their order rather than paying for shipping: Local Pickup Info
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