Frequently Asked Questions

Did my order ship?
We send an e-mail when your order ships with tracking info. Click here to check your order status.

Can I add items to an order I placed?
If your order has not shipped, simply place another order with a note in the comments to combine with your first order. We will refund shipping accordingly on the second order and ship with the first.

How do I cancel an order?
Send an e-mail to with your order number to request a cancellation. As long as an order has not shipped, it can be cancelled for a full refund.

Are the grains in kits already crushed?
Yes, all extract kits have pre-crushed grains, and come with a grain steeping bag (except partial-mash kits). You can request whole grains in the comments section during checkout if you would like.

When will you have the Wyeast strain I need in stock?
Maintaining fresh inventory of every Wyeast strain is difficult, we try our best. If you plan ahead, Wyeast can be pre-ordered (at a discounted price) using this product: Wyeast Pre-Order

Do you sell wholesale? Offer blind drop shipping?
Sorry, we do not sell wholesale, nor offer pricing better than what is online. Drop-shipping can be done, but we will not remove our branding from the shipment. Please note we do not sell our homebrewing starter kit to resellers.

Click here to check your order status.


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Mailing Address
1700 Lamers Dr.
Little Chute, WI 54140

Local Pickup
For customers in the area who would like to pickup their order rather than paying for shipping: Local Pickup Info

E-mail Newsletter
We send a monthly newsletter highlighting new products and other specials. To signup, click here: Newsletter signup